General terms and conditions

 

Please note that these general terms and conditions of trade are a translation and only serve the purpose of providing information. Solely the German original, which you can see here, is legally binding.

 

Scope

Our trading conditions are true for all contracts relating to the products and services displayed in our online shop which our customers conclude with eltima electronic Hans Gierlich.

Offers and prices

Our offers are non-binding until the final delivery of the goods. The prices that apply are those from the time you ordered. All prices are final prices including German VAT. Errors concerning the prices are excepted.

Reservation of property rights

All goods remain property of the seller until full payment.

Payment- and delivery condition

For reasons of customs duty we only deliver to EU-member states as well to Switzerland and Norway.
We offer the following payment options:

  • Payment in advance by bank transfer
  • Cash on delivery - see shipping charges
  • PayPal - see PayPal charges

PayPal charges:

  • EURO-countries: 1.5% (Austria, Belgium, Cyprus, Estonia,Finland, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovania, Spain)
  • Rest of the countries: 3%

The purchaser pays the commodity price including German VAT. The VAT can only be deducted if we have a valid VAT-ID at hand when you order.

For Switzerland and Norway: The prices are reduced by the relevant VAT. The latter will be charged at the point of entry of the respective countries by the customs duty.

In the case of advance payment the settlement is due directly after the conclusion of contract.

Shipping charges are dropped for self-collectors.

Recall and return

You may recall your order within two weeks in written form without giving any reasons. Goods that have already been delivered may be returned within two weeks, starting with the receipt of the goods, without giving any reasons.

There is no right of withdrawal in the case of distance contracts for the delivery of goods that are specifically designed according to the requirements of one customer.

In the event of a valid recall we will refund the costs of return, provided that the value of the returned goods exceeds 40 Euros or if the delivered goods do not match the ones that were ordered. Goods that are not returned prepaid will be rejected.

In case returned goods should be in a state that does not allow a resale, we reserve the right for ourselves to reject the return or to refuse a complete refund.

Warranty and damages

The legally fixed length of warranty for two years applies to all our products. However we do not accept claims for damages that are based on inappropriate use of our products.

Data protection

The data you disclosed to us is used for the purpose of fulfilling and concluding your order. Your data, such as name, address and possibly phone number for the coordination of delivery dates, will solely be transferred to the shipping company that is charged with delivery – and that of course only if it is certainly necessary as well.

You are entitled to obtain information concerning stored data of yours free of charge and as the case may be also to have it corrected, blocked or deleted.

Final provisions

The law of the Federal Republic of Germany is valid. Kirchheim unter Teck is the place of fulfillment and jurisdiction.