Cancellation policy and cancellation form

Cancellation Policy

Right of revocation

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must notify us (Hans Gierlich, eltima electronic, Staufenstraße 10, 73230 Kirchheim unter Teck, Germany, Tel.: by means of a clear explanation (such as a letter or E-mail sent by mail) about your decision to revoke this agreement. You can use our sample revocation form, but it is not mandatory.
In order to preserve the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you revoke this agreement, we have to refund all the payments we have received from you, including the delivery costs (except additional costs arising from a different kind of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date, on which the  revocation notification has been received by us. For this repayment, we use the same means of payment, which you have used in the original transaction, unless expressly agreed otherwise with you; in no case you will be charged for the refund. We can refuse the repayment, until we have received the goods back, or until you have provided proof that you have sent the goods back, whichever is the earlier point in time.

• You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
• You bear the direct costs of returning the goods.
• You will be responsible for any loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature Lapse of cancellation right

The right of withdrawal does not apply to consumers who, at the time of contract do not belong to any member state of the European Union and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract. Excluded from this are Switzerland and Norway.

General Information

1. Please avoid damage and contamination of the product. Please return the product in their original packaging with all accessories and with all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable packaging for a sufficient protection against transportation damage.
2. Please don’t send the goods back to us not prepaid.
3. Please note that the above paragraphs 1-2 is not a prerequisite for the effective exercise of the right of revocation.